Terms & Conditions

Settled London Ltd

Last updated: 2026

These Terms & Conditions (“Terms”) govern your use of the Settled London website and any services provided by Settled London Ltd (“Settled London”, “we”, “us”, or “our”). By engaging our services or using our website, you agree to these Terms.

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1. About Settled London

Settled London Ltd is a company registered in the United Kingdom.

Registered office: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Company number: 16902596

Contact email: martine@settledlondon.com

Settled London provides practical, experience-based relocation guidance and coordination services for individuals and families relocating to the UK.

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2. Scope of Services

Settled London offers bespoke relocation support, which may include:

• Relocation planning and timelines

• Guidance on housing searches and neighbourhoods

• Coordination of property viewings

• Practical guidance on immigration and education processes

• Coordination with third-party service providers (e.g. movers, pet relocation specialists, education consultants)

• Settling-in support following arrival in the UK

The exact scope of services is agreed in writing with each client and outlined in an individual proposal or agreement.

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3. Important Advisory Disclaimer

Settled London provides practical, process-oriented, and experience-based guidance only.

We do not provide:

• Legal advice

• Immigration advice as defined by UK regulation

• Tax or financial advice

• School admissions advice or decision-making

Any regulated legal, immigration, tax, or admissions advice is provided by qualified third-party professionals, and clients are responsible for engaging those professionals directly.

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4. Third-Party Providers

Where appropriate, Settled London may introduce or coordinate with third-party service providers, such as:

• Immigration advisers

• Education consultants

• Movers or pet relocation specialists

Settled London does not control, supervise, or guarantee the services of third parties and is not responsible for their acts, omissions, fees, or outcomes. Any agreement with a third-party provider is solely between the client and that provider.

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5. Fees and Payment

• Fees are agreed in advance and set out in a written proposal or agreement.

• Fees may be structured as a fixed project fee, modular services, or additional support, as agreed.

• Payment terms (including timing and method) will be clearly stated in the proposal.

• Work may not commence until the agreed initial payment has been received.

All fees are exclusive of VAT unless stated otherwise.

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6. Client Responsibilities

Clients agree to:

• Provide accurate, complete, and timely information

• Respond reasonably promptly to requests for information or decisions

• Engage required third-party professionals where advised

• Remain responsible for all applications, submissions, and decisions

Delays or issues arising from incomplete or inaccurate information may affect timelines, for which Settled London cannot be held responsible.

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7. Timeframes and Outcomes

Relocation timelines are inherently variable and depend on multiple external factors, including third parties, landlords, schools, and government bodies.

Settled London:

• Provides guidance and coordination

• Does not guarantee outcomes, approvals, or timelines

• Is not responsible for delays outside its reasonable control

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8. Limitation of Liability

To the fullest extent permitted by law:

• Settled London’s liability is limited to the fees paid for the services provided

• We are not liable for indirect, consequential, or economic losses

• We are not liable for the actions or decisions of third parties

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.

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9. Confidentiality and Data Protection

All personal information is handled in accordance with our Privacy Policy. Settled London treats client information as confidential and uses it only for the purpose of providing agreed services, unless disclosure is required by law.

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10. Termination

Either party may terminate the engagement in writing.

• Fees for work already completed or committed remain payable

• Refunds (if any) are at Settled London’s discretion and based on work completed

• Certain services or third-party commitments may be non-refundable

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11. Intellectual Property

All content on the Settled London website and materials provided to clients (including checklists, guides, and documents) remain the intellectual property of Settled London and may not be copied, shared, or reused without permission.

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12. Governing Law

These Terms are governed by the laws of the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

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13. Contact

If you have any questions about these Terms & Conditions, please contact:

Settled London Ltd

Email: martine@settledlondon.com