Privacy Policy

Settled London Ltd

Last updated: 2026

Settled London Ltd (“Settled London”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data in a transparent and responsible way. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website or engage our services.

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1. Who We Are

Settled London Ltd is a company registered in the United Kingdom.

Registered office: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Company number: 16902596

Contact email: martine@settledlondon.com

For the purposes of UK data protection law, Settled London Ltd is the data controller of your personal information.

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2. What Information We Collect

We may collect and process the following personal data:

Information you provide to us

• Name

• Email address

• Phone number

• Country of origin and relocation plans

• Information shared via enquiry forms, intake questionnaires, emails, or calls

• Any other information you choose to provide relating to your relocation

Automatically collected information

When you visit our website, we may collect limited technical data such as:

• IP address

• Browser type

• Pages visited

• Referring website

This information is collected through standard website analytics and is used only to understand website usage and improve our services.

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3. How We Use Your Information

We use your personal information to:

• Respond to enquiries and schedule consultations

• Assess whether our services are a good fit for your relocation needs

• Provide relocation guidance and coordination services

• Communicate with you throughout your relocation process

• Improve our website and services

• Comply with legal or regulatory obligations

We do not sell your personal data or use it for unrelated marketing purposes.

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4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• Consent – where you have submitted an enquiry or form

• Contractual necessity – where data is required to provide agreed services

• Legitimate interests – to operate and improve our business in a reasonable and expected way

• Legal obligation – where required by law

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5. Sharing Your Information

We may share your information only where necessary and appropriate, including with:

• Trusted third-party professionals (such as education consultants, immigration advisers, movers, or pet relocation specialists)

• Service providers who support our business operations (email, scheduling, document signing)

• Regulatory or legal authorities if required by law

We do not share personal data unnecessarily and only with parties who respect data protection obligations.

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6. Data Storage and Security

Your personal information is stored securely using reputable cloud-based tools and systems. We take reasonable steps to protect your data against loss, misuse, unauthorised access, or disclosure.

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal requirements.

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7. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict processing

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at hello@settledlondon.co.uk.

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8. Cookies

Our website may use essential cookies and basic analytics cookies to ensure it functions properly and to understand how visitors use the site.

We do not use cookies for advertising or tracking beyond standard website analytics.

You can manage cookie settings through your browser at any time.

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9. External Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies separately.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

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11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Settled London Ltd

Email: martine@settledlondon.com